Why is my Polyosync dashboard not updating or showing outdated information?
If your Polyosync dashboard displays information that appears outdated, incomplete, or inconsistent with a recent operation, the first step is to determine whether the underlying action completed successfully.
A dashboard display issue is not always the same as an execution failure.
Common causes include:
1. A temporary delay in updating displayed information.
2. A browser session showing previously loaded data.
3. An operation that has not finished processing.
4. An execution that failed before producing the expected result.
5. A filter or selected workspace that excludes the information you expect to see.
6. A permissions restriction affecting the visible data.
How to troubleshoot
Step 1: Refresh the dashboard.
Reload the page and check whether the expected information appears.
Step 2: Confirm the correct workspace.
Make sure you are viewing the intended business workspace and that your account has access to the relevant information.
Step 3: Check available filters.
If the page provides date ranges, statuses, or other filters, verify that they are not excluding the relevant records.
Step 4: Inspect the underlying operation.
For automations, autonomous workflows, AI collaboration, or business processes, review the relevant execution history where available.
Check whether the operation completed, failed, or is still in progress.
Step 5: Compare with the source.
If the information originates from an external integration, verify that the expected record exists in the connected system.
Step 6: Check whether colleagues see the same result.
This helps distinguish a user-specific display issue from a broader data or processing problem.
Important distinction
A successful execution does not necessarily mean that every related dashboard view updates at exactly the same moment.
Similarly, a dashboard that has not updated does not prove that the underlying action failed.
When to contact Support
If the information remains inconsistent, provide the affected dashboard section, expected result, actual result, approximate execution time, and any available execution reference.
Do not recreate business operations repeatedly simply because their results are not immediately visible. Repeating an action may produce duplicate records or unintended business consequences.