01What is it?
A platform for configuring AI Employees around real business responsibilities, then connecting them into an AI workforce.
Polyosync · AI Workforce
AI that doesn't just answer. It works.
Build AI Employees that understand your business, use your systems, take action, and work together — from your first AI Employee to an AI workforce.
AI Employee
Customer request → completed work
Request
“Can you book Sarah for Thursday at 14:00?”
01
Understand
Business context
02
Check systems
Calendar + customer
03
Take action
Create booking
Result
Booking created · confirmation ready
Most AI still waits for someone to tell it what to do.
Most AI still waits for someone to tell it what to do.
An AI assistant can answer a question. An AI Employee can understand the request, use the right business context and systems, take action, and keep the work moving.
AI assistant
AI assistant
Answers when asked. The conversation often ends with the response.
01
Customer message
→ AI assistant
→ AI understands
→ Answer
AI Employee
AI Employee
Understands the job, uses authorised knowledge and tools, takes action, updates systems, follows up, and escalates when a human is needed.
01
Customer message
02
AI understands
03
Checks knowledge
04
Uses tools
05
Takes action
06
Updates systems
07
Follows up
08
Escalates when needed
Capabilities
AI Employees can actually work.
Give AI Employees the capabilities they need to move work forward across the business — from sales and support to operations, marketing, commerce and finance.
Sales
AI work✓Qualify leads
✓Manage CRM
✓Follow up
✓Book meetings
Support
AI work✓Answer
✓Search customer history
✓Manage tickets
✓Escalate
Operations
AI work✓Create tasks
✓Coordinate work
✓Notify teams
✓Run processes
Marketing
AI work✓Campaigns
✓Social
✓Email
✓Analytics
✓SEO
Commerce
AI work✓Products
✓Orders
✓Inventory
✓Customers
✓Payments
Finance
AI work✓Invoices
✓Payments
✓Subscriptions
✓Accounting
Business Knowledge
Teach AI how your business actually works.
Bring together the information your AI Employees need to understand the business and make decisions in context.
Website
Documents
FAQs
Policies
Processes
Internal knowledge
Integrations
→
Context layer
Business Knowledge
↓
Used by
AI Employees
Polyosync doesn't just give AI information. It gives employees the context they need to make decisions inside your business.
Knowledge vs Memory
Knowledge ≠ Memory
Knowledge
What the business knows: policies, processes, product information, FAQs, documents and other approved business context. It helps an AI Employee understand how your business works.
Memory
What the AI remembers from interactions and work: relevant history, preferences, previous outcomes and conversation context. It helps the employee continue work with continuity.
AI Workforce
One employee is useful. A workforce changes how your business runs.
AI Workforce
AI Workforce
↓
Coordinator
Coordinator
AI Employee
Sales
AI Employee
Support
AI Employee
Operations
↓
Output
Business result
01
Delegate work to the right employee.
02
Define what one employee needs from another before it can continue.
03
Run independent work in parallel when it does not need to wait.
04
Run dependent work sequentially when one result unlocks the next step.
05
Escalate when the work needs a human or another specialised employee.
06
Coordinate employees so work moves toward one business result.
Automation → Autonomy
From automation to autonomy
01
Automation
You define the process.
↓→
02
AI Workforce
AI Employees coordinate the process.
↓→
03
Autonomous Workflow
AI executes toward an objective under defined constraints.
↓→
04
Business Process
Long-running work is orchestrated as a business process.
Automation defines the process. AI Workforce coordinates it. Autonomous Workflow executes toward the objective. Business Process turns that work into an ongoing operational system.
Control & Governance
AI that can act. With controls you define.
01
Employee
↓→
02
Capability
↓→
03
Permission
↓→
04
Tool
↓→
05
Approval policy
↓→
06
Action
↓→
07
Audit
Permission
Permissions
Approval policy
Approvals
Governance
Governance
Audit
Audit
Employee
Human handoff
Action
Action controls
Every action can be shaped by the controls you define — from what an AI Employee is allowed to access to when a human must approve the next step.
Observability / Quality / ROI
Know what your AI is doing.
See the work, measure whether it was right, and understand the value it created.
01
Observability
What happened?
02
Quality
Was it correct?
03
ROI
Did it create value?
Activity
Observability shows what happened. Quality shows whether the work was correct. ROI connects that work to business value.
Activity→
Quality→
Outcome→
ROI
Activity
Quality · ROI
Integrations
Give your AI Employees access to the systems your business already uses.
Connect the systems your AI Employees need to do their jobs. Public-ready integrations are shown here; integrations still under development stay out of the public site until they are approved.
Public-ready integrations
CRM
HubSpotSalesforcePipedrive
Calendar
Outlook CalendarCalendly
Communication
SlackTwilio
Support
ZendeskFreshdeskHelp Scout
Commerce
ShopifyWooCommerceStripe
Marketing
LinkedInXMailchimpBrevoBufferTypeform
Finance
XeroQuickBooks
Productivity
NotionAsanaTrelloMondayClickUpLinearAirtableDropboxGitHubJira
Connect the systems your AI Employees need to do their jobs.
Public-ready integrations
Internal AI
Your AI Employees work for your team, too.
Ask your Internal AI Assistant to research, analyze and act on approved business data — then return the result to your team.
01Ask
02Research
03Analyze
04Use business data
05Take approved actions
06Report result
Internal AI Assistant
Ask your Internal AI Assistant to research, analyze and act on approved business data — then return the result to your team.
Enterprise
Build an AI operating layer for your organisation.
Deploy AI across teams, locations and business units with the controls, integrations and operational visibility required for enterprise environments.
01
AI workforce
Coordinate AI Employees across functions as one connected workforce.
02
Multiple teams
Deploy and govern AI across sales, support, operations, finance and other teams.
03
Multiple locations & businesses
Extend the same operating layer across locations, brands and business entities.
04
Enterprise controls
Define permissions, approvals, access and action boundaries at enterprise scale.
05
Governance
Set policies, ownership, auditability and human handoffs around AI work.
06
Custom integrations
Connect business-specific systems and workflows through custom integrations.
07
API
Embed Polyosync into your products and internal systems programmatically.
08
Security
Apply access controls, tenant boundaries and secure data handling to AI operations.
09
Observability
See what AI did, when it happened, and which systems or workflows were involved.
10
Quality
Evaluate whether work was completed correctly and identify where human review is needed.
11
ROI
Connect AI activity and outcomes to measurable business value.
12
Implementation
Work with Polyosync on architecture, deployment, integration and rollout.
Enterprise operating layer
AI workforceMultiple teamsMultiple locations & businessesEnterprise controlsGovernanceCustom integrationsAPI
SecurityObservabilityQualityROIImplementation
Enterprise
Talk to Enterprise
Platform / API
Make Polyosync part of your own product.
Connect Polyosync to your product and workflows. Deploy AI Employees and workforces, trigger work programmatically, and integrate Polyosync into the systems you already build.
01↗
API
Build directly against Polyosync from your own product.
02↗
Webhooks
Receive events when work, conversations and business actions change.
03↗
Employee deployment
Deploy AI Employees where your customers or team need them.
04↗
Workforce deployment
Orchestrate multiple AI Employees as a connected workforce.
05↗
Custom integrations
Connect your own systems and business-specific workflows.
06↗
Programmatic conversations
Start and manage AI conversations programmatically.
07↗
Bookings
Create and manage booking workflows through your product.
08↗
Customers
Work with customer records as part of your application flow.
09↗
Leads
Capture and move leads through AI-powered workflows.
Explore the platform
Connect Polyosync to your product and workflows. Deploy AI Employees and workforces, trigger work programmatically, and integrate Polyosync into the systems you already build.
What is Polyosync?
One platform for an AI workforce that fits your business.
AI Employees are configured around real business roles. You define what they know, how they behave, what they can do and which systems they can access.
What is an AI Employee?
An AI Employee has a job to do.
Start with a real business role, then configure its knowledge, instructions, capabilities, integrations and permissions around that responsibility.
Configured around the job
01Role
+
02Business Knowledge
+
03Capabilities
+
04Tools
+
05Integrations
+
06Workflows
+
07Permissions
+
Polyosync
Role
AI Employee
Choose a real business role. Each employee is configured around the work that role needs to perform.
↓
Configured to work
What is an AI Employee?
Built around real jobs
Choose a real business role. Each employee is configured around the work that role needs to perform.
AI Employee
AI Sales Employee
+
AI Employee
AI Sales Employee
Handle sales conversations, enquiries and follow-up.
Explore this role →AI Employee
AI Customer Support Employee
+
AI Employee
AI Customer Support Employee
Answer customer questions and resolve support requests.
Explore this role →AI Employee
AI Receptionist
+
AI Employee
AI Receptionist
Handle reception, enquiries and everyday customer communication.
Explore this role →AI Employee
AI Marketing Employee
+
AI Employee
AI Marketing Employee
Support marketing tasks, campaigns and customer engagement.
Explore this role →AI Employee
AI Operations Employee
+
AI Employee
AI Operations Employee
Support recurring operational work and business processes.
Explore this role →AI Employee
AI Finance Employee
+
AI Employee
AI Finance Employee
Support finance workflows, information requests and processes.
Explore this role →AI Employee
AI Booking & Appointments Employee
+
AI Employee
AI Booking & Appointments Employee
Manage appointment requests and booking conversations.
Explore this role →Show the work
One employee. One workflow. Real work getting done.
Sales workflow
Lead comes in.
01↓
Capture lead
02↓
Qualify
03↓
Create CRM record
04↓
Check availability
05↓
Book meeting
06↓
Notify sales
07↓
Follow up
08DONE
Escalate if needed
One employee. One workflow. Zero manual handoffs.
Workflow
Customer support
01Question
02Knowledge
03Customer lookup
04Ticket
05Resolution
06Escalation
Workflow
E-commerce
01Customer asks about order
02Find order
03Check status
04Respond
05Handle next action
See Polyosync in action
Build your AI workforce
Give every employee the context and controls the role requires.
Business Knowledge gives the employee the information it needs. Special Instructions define how it should operate. Capabilities, integrations and permissions define what it can actually do.
01
Business Knowledge
Give the employee reliable business context.
02
Special Instructions
Define behaviour, boundaries and process.
03
Capabilities
Control the functions available to the role.
04
Integrations & permissions
Connect authorised systems and actions.
Customer-facing vs Internal
Customer-facing vs Internal
Deploy AI where it belongs.
Customer-facing AI can represent your business publicly. Internal AI operates inside your business environment for internal work.
INTERNAL
Internal AI
Run AI inside your business for internal work.
Built for every scale
Start with one employee. Build a workforce.
Use focused roles for a single process or combine specialised employees across sales, support, operations, finance, HR and industry-specific work.
See an AI Employee at work
That wasn't a chatbot conversation. It was work.
A customer asks to schedule a viewing. The AI Employee handles the workflow across availability, customers, bookings and sales — then confirms the result.
AI Employee · executing workflow
LIVE EXECUTIONCustomer
C
"I need to schedule a viewing."
REQUEST RECEIVED
01DONE
Checks availability
AI Employee completed this step
02DONE
Creates booking
AI Employee completed this step
03DONE
Creates customer
AI Employee completed this step
04DONE
Notifies sales
AI Employee completed this step
05DONE
Sends confirmation
AI Employee completed this step
Workflow complete
Booking, customer record, sales notification and confirmation are complete.
How it works
Define → Teach → Configure → Connect → Deploy → Monitor
01
Define
02
Teach
03
Configure
04
Connect
05
Deploy
06
Monitor
Trust & control
Your AI workforce works within the boundaries you configure.
Employees operate according to their configured instructions, capabilities, permissions, integrations and business context. Sensitive actions can require approval.
Configured scope
Authorised integrations
Human approval for sensitive actions
Explore industries
Beauty & Wellness
Healthcare
Restaurants & Hospitality
Real Estate
E-commerce & Retail
SaaS & Technology
Education
Recruitment
Professional Services
Implementation support
Need help building your AI workforce?
Our team can help configure, implement and deploy AI Employees based on your business requirements, scope and complexity. Contact us for a tailored quote.
Pricing
Choose a plan that fits your AI workload.
Explore current plans and compare included AI Employees and usage.
Talk to EnterpriseResources
Learn how to build and use AI Employees.
Learn how to build and use AI Employees.
Read Articles →Copy system
Understand Polyosync before you buy it.
Every Polyosync page answers the same operational questions. No vague AI claims: what it is, what it does, how it operates, what it automates, and where people stay in control.
02What can it do?
- •Understand requests using business context
- •Use authorised tools and connected systems
- •Take configured actions and keep work moving
- •Escalate when a human decision or intervention is required
03How does it work?
Role + business knowledge + capabilities + authorised tools + integrations + defined workflows. The configuration determines what the AI can access and do.
04What does it replace / automate?
- •Routine customer and internal requests
- •Data entry and system updates
- •Qualification, booking and follow-up workflows
- •Cross-system coordination and repetitive handoffs
05What control do I have?
- •Define role and business knowledge
- •Set capabilities, tools and permissions
- •Require approvals for controlled actions
- •Review activity, outcomes and handoffs
06Who is it for?
Teams that want AI to perform defined business work, from a first AI Employee to coordinated workforce operations.
07What does it connect to?
- •CRM and customer records
- •Calendars and booking systems
- •Communication and support tools
- •Productivity, commerce and business systems
08What happens when AI needs a human?
The AI can hand work to a person with the relevant context instead of continuing outside its defined scope.
09How does it scale?
Start with one role, add employees for other functions, then coordinate them through workflows and business processes.
Availability
The public product experience reflects the integrations, employee types and capabilities currently available in Polyosync.
Start with one AI Employee. Scale into an AI workforce.
Start with one AI Employee, prove the workflow, then expand into an AI workforce across your business.