01What is it?
AI employees for guest enquiries, availability, bookings, service information and follow-up.
Industry solution
Handle guest work before it reaches the front desk.
AI employees for guest enquiries, availability, bookings, service information and follow-up.
Build your AI workforce →What work gets done?
Workflows built around how this business operates.
The industry is the context. The product is the work: specific requests, decisions, actions, records and handoffs that need to happen every day.
01
Answer guest questions
Handled with your business knowledge, authorised actions and human escalation rules.
02
Check availability and booking information
Handled with your business knowledge, authorised actions and human escalation rules.
03
Handle booking enquiries
Handled with your business knowledge, authorised actions and human escalation rules.
04
Provide service and property information
Handled with your business knowledge, authorised actions and human escalation rules.
05
Capture guest details
Handled with your business knowledge, authorised actions and human escalation rules.
06
Escalate requests to staff
Handled with your business knowledge, authorised actions and human escalation rules.
Connected work
Use the systems this business already depends on.
AI Employees can work with connected systems, business knowledge and defined permissions so industry workflows become executable.
Bookings
Calendar
Guest records
Messaging
Suggested starting roles
Start with the work you need handled first.
Industry context. AI workforce underneath.
Combine role-specific AI Employees into a workforce, then connect automations, governance and business processes as the operation grows.
Explore AI Workforce →Copy system
Understand AI Employees for Hospitality before you buy it.
Every Polyosync page answers the same operational questions. No vague AI claims: what it is, what it does, how it operates, what it automates, and where people stay in control.
02What can it do?
- •Answer guest questions
- •Check availability and booking information
- •Handle booking enquiries
- •Provide service and property information
- •Capture guest details
- •Escalate requests to staff
03How does it work?
Role + business knowledge + capabilities + authorised tools + integrations + defined workflows. The configuration determines what the AI can access and do.
04What does it replace / automate?
- •Answer guest questions
- •Check availability and booking information
- •Handle booking enquiries
- •Provide service and property information
05What control do I have?
- •Business knowledge and industry-specific instructions
- •Configured capabilities and authorised systems
- •Permissions and workflow boundaries
- •Human escalation for sensitive or exceptional work
06Who is it for?
Businesses in this industry that want defined operational work handled by AI Employees.
07What does it connect to?
- •Bookings
- •Calendar
- •Guest records
- •Messaging
08What happens when AI needs a human?
Sensitive, exceptional or out-of-scope work can be routed to the appropriate team with context preserved.
09How does it scale?
Start with the highest-value recurring workflow, add supporting roles, then combine them into an AI workforce as the operation grows.
Availability
The industry workflow reflects the current Polyosync product model; actual integrations and actions depend on deployment configuration.