What support options are available for Polyosync customers?
Polyosync provides support arrangements designed to help businesses use, manage, and troubleshoot the platform.
The support conditions applicable to your organization depend on your subscription, account configuration, and any separate contractual agreement.
Understanding your support arrangements helps you know how to request assistance, what types of issues are covered, and which service commitments apply.
What can Polyosync Support help with?
Support requests may concern:
1. Account access and workspace administration.
2. AI Employee configuration and unexpected behavior.
3. AI collaboration and orchestration.
4. Automations and autonomous workflows.
5. Business process configuration and execution.
6. Integration connectivity and permissions.
7. Billing and subscription questions.
8. Security and privacy concerns.
9. Technical errors and platform functionality.
10. Enterprise account administration and configuration.
Does every subscription include the same support conditions?
Not necessarily.
Different subscription arrangements may have different support entitlements, communication channels, response commitments, or service-level terms.
The conditions applicable to your account are determined by your current subscription and any relevant agreement.
What about Enterprise customers?
Enterprise organizations may have customized support arrangements that reflect their operational requirements.
Where agreed, these arrangements may include defined service levels, escalation procedures, designated contacts, or other contractual support conditions.
Such arrangements should not be assumed unless they are included in the applicable agreement.
Where can I check my support entitlements?
Review your subscription information, relevant commercial documentation, or Enterprise agreement.
If your support entitlements are unclear, contact Polyosync Support for clarification.
Does having access to the support ticket system mean I have a guaranteed response time?
No.
The ability to submit a support request is separate from any contractual commitment to respond within a defined period.
Guaranteed response commitments apply only where they are expressly included in the relevant support terms.
Recommended practice
Before relying on a particular support commitment for business-critical operations, confirm the exact support terms associated with your Polyosync account.