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Support email notifications should be associated with the appropriate authorized contact for the relevant request. If you believe notifications are being sent to an outdated, incorrect, or unauthorized address, investigate the issue promptly. What should I check first? 1. Verify the email address associated with your Polyosync account. 2. Check whether the ticket was created using a different contact address. 3. Confirm whether you are signed in to the correct account. 4. Review any available account or notification settings. 5. Check whether your organization manages support contact information centrally. How can I update my email address? Use the available account management process for changing your contact information. If the required option is not available, contact Polyosync Support for assistance. Changing an account email address may require identity or ownership verification. Will changing my email automatically update every existing ticket? Do not assume so. The behavior depends on how the support system associates tickets with accounts and contact addresses. If existing requests continue using an outdated address, ask Support to review the relevant ticket contact information. What if the old address belongs to a former employee? An authorized organization administrator should review the employee's account access and any relevant support contact arrangements. The organization should ensure that confidential support communications are not directed to someone who no longer requires access. What if notifications are being sent outside my organization? Treat the situation as a potential information disclosure concern. Contact Support through a trusted channel and provide the affected ticket reference and recipient information. Do not include additional confidential data in the report. Can Support change my contact address without verification? Account and contact changes may require appropriate verification to protect against unauthorized redirection of communications. Recommended practice Keep support contact information accurate, review changes in employee responsibilities, and report unexpected notification recipients promptly.