How can we help?

If you need assistance with your Polyosync account, business workspace, AI Employees, integrations, automations, or other platform functionality, you can submit a support request through the available support ticket system. A support ticket allows you to describe a problem, provide relevant information, and maintain a record of the request. How to create a support ticket 1. Sign in to your Polyosync account, if required for the support channel you are using. 2. Navigate to the available Support or Support Tickets section. 3. Select the option to create a new support request. 4. Provide a clear description of the problem or question. 5. Include relevant information about the affected feature or operation. 6. Review the information before submitting. 7. Submit the request through the available ticket interface. The exact fields and submission options may depend on your account and the support interface. What information should I include? A useful support request should explain: 1. What you were trying to accomplish. 2. What happened instead. 3. Which Polyosync feature was involved. 4. Whether the problem is ongoing or intermittent. 5. When the issue first occurred. 6. Whether other users are affected. 7. Any relevant error message. 8. The troubleshooting steps you have already attempted. For example, instead of writing "My automation is broken," explain which automation is affected, what should trigger it, and what happens when it runs. Can I submit a ticket about an AI Employee? Yes. You can describe problems involving AI Employee behavior, configurations, collaboration, integrations, or unexpected execution results. Include enough context to identify the affected operation without sharing unnecessary confidential information. Should I include passwords or API keys? No. Never include passwords, access tokens, API secrets, or other sensitive credentials in a support ticket. What happens after submission? Your request enters the applicable support process for review and follow-up. Response timing and handling depend on the support arrangements associated with your account and the nature of the issue. Recommended practice Submit one clearly described issue per ticket whenever practical. This makes investigation and communication easier.