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Polyosync includes a Business Knowledge area where authorized business users can create, organize, review, and manage information intended to support their AI workforce. This allows companies to maintain business-specific information in a structured environment rather than relying exclusively on individual AI prompts or disconnected documents. To access this functionality, sign in to your Polyosync workspace and open Business Knowledge. The availability of knowledge management actions depends on your subscription and permissions. Adding business knowledge The Business Knowledge interface allows you to create an entry with a title, content, and classification. Knowledge can be classified as a frequently asked question, policy, product information, process, or general business information. For example, a company may create an entry explaining its cancellation policy. Another entry might describe a service, a business procedure, or information employees frequently need. This helps organize knowledge according to its intended purpose. Importing information Polyosync also provides a knowledge ingestion interface. The supported source classifications include manual information, websites, documents, FAQs, policies, integrations, and business imports. The ingestion form accepts source information and content, creating a draft entry for review. For example, a business can provide content from an existing policy or an approved information source. The source classification identifies the origin of the information. It does not mean that every external website or document is automatically retrieved and synchronized without additional processing. Reviewing information before publication Polyosync distinguishes between draft and published knowledge. Imported information can be prepared as a draft so that it can be reviewed before becoming published business knowledge. This is useful when source material needs verification or when a company wants to prevent incomplete information from being treated as approved. Defining the authority of information Knowledge entries can have different authority levels. Authoritative information is intended to represent an approved source of truth. Trusted information represents verified supporting information. Supplemental information provides additional context. These classifications help businesses distinguish official information from material that should be treated as supporting context. Controlling visibility Polyosync allows knowledge entries to be classified for internal use, customer-facing use, or both. For example, a public service description may be appropriate for customer-facing AI assistance. An internal operating procedure may be intended only for authorized internal use. Businesses should choose the appropriate visibility based on the sensitivity and intended audience of the information. Managing changes and version history Business information changes over time. Polyosync provides editing and version history capabilities for Business Knowledge entries. This helps authorized users review changes and maintain a clearer record of how information has evolved. Why does this matter for AI Employees? AI Employees are more useful when they operate with accurate, relevant, and appropriately governed company information. Business Knowledge provides a structured way to manage that information as part of the wider Polyosync AI Workforce platform. For a small business, this may begin with a few essential policies and service descriptions. For a larger organization, it can support more extensive knowledge governance across different operational requirements. Businesses should review and test how relevant knowledge is used by their configured AI Employees before relying on it in important customer or operational scenarios.