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Yes. Polyosync AI Employees can be configured to use relevant company information and supported business knowledge. This is important for businesses that want their AI assistants to provide company-specific information rather than generic responses. For example, a customer-facing AI Employee may need to understand which services your business provides, how customers can make enquiries, and which policies apply to common situations. An Internal AI Employee may need information about internal procedures, business responsibilities, or other authorized operational knowledge. What kind of information is useful? Start with the information your employees regularly use to answer questions or complete tasks. For a service business, this may include service descriptions, eligibility requirements, operating procedures, and customer policies. For an appointment-based business, it may include service details, location information, and relevant booking procedures. For an internal AI assistant, it may include approved company procedures and information necessary for its assigned responsibility. The important factor is relevance. An AI Employee supporting customer enquiries does not necessarily need access to sensitive internal financial information. Likewise, an AI Employee assigned to an internal operational function may require different knowledge from one communicating with customers. How should I prepare the information? Use accurate, current, and understandable information. Explain services and policies clearly. Where possible, distinguish established company rules from examples, estimates, or information that may change. If prices, availability, or service conditions vary, ensure the AI Employee is not instructed to present outdated or uncertain information as a confirmed fact. Can I update the information later? Business knowledge should be maintained as your company changes. When a service, policy, or operational procedure changes, update the relevant information through the supported knowledge and configuration capabilities. After making important changes, test the AI Employee again to confirm that its responses reflect the intended information. Will adding information make every answer correct? No. AI-generated responses can still contain errors, misunderstandings, or unsupported conclusions. Providing reliable knowledge improves the basis for responses but does not eliminate the need for testing and appropriate oversight. Polyosync is designed to help businesses configure AI agents around real company information, enabling more relevant customer assistance and internal operational support.