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Authentication is the process of verifying that a person attempting to access Polyosync is authorized to use the account associated with their identity. Polyosync uses authentication to establish user sessions and protect access to business workspaces and platform functionality. Authentication and authorization are related but different security processes. Authentication verifies the identity of the user. Authorization determines which resources and operations that authenticated user is permitted to access. How does the sign-in process work? 1. Open the Polyosync sign-in page. 2. Select the appropriate account access option. 3. Enter the credentials required by the available authentication method. 4. Complete any additional verification required by the configured sign-in process. 5. After successful authentication, access the business environment associated with your account. 6. Use the platform according to your assigned permissions. The exact sign-in steps may differ depending on the account type and available authentication configuration. What happens after signing in? A successful sign-in establishes an authenticated session. This session allows the platform to recognize your authenticated account while you use supported functionality. Authentication does not automatically provide unrestricted access to every workspace or administrative operation. What is the difference between a business account and a partner account? Polyosync provides separate access paths for business users and sales partners. Users should select the sign-in path appropriate to their account. A partner account should not be assumed to provide access to an unrelated business workspace. Can multiple employees use the same business account? Employees should use their own authorized identities rather than sharing credentials. Individual accounts allow organizations to manage access according to each person's responsibilities. Why might authentication succeed but access still be denied? Possible explanations include: 1. The user does not belong to the requested workspace. 2. The assigned role does not authorize the operation. 3. The account has not completed the relevant invitation process. 4. The requested functionality is unavailable to that account. 5. Additional authorization requirements apply. Authentication confirms identity; it does not override access restrictions. What should I do if I cannot sign in? Verify that you are using the correct sign-in page and account information. If the problem continues, use the supported account recovery process or contact Polyosync Support. Never send your password or authentication secrets to Support. Recommended practice Use an individual account, protect your credentials, and verify that you are accessing the intended Polyosync environment.