How can we help?

Permission-related errors may occur when a user or connected service does not have the authorization required to perform a particular operation. Polyosync uses workspace access controls, and external integrations may have their own independent permission requirements. How to investigate a possible permission problem: 1. Sign in to the correct Polyosync business workspace. 2. Open Business Processes. 3. Locate the affected process or execution. 4. Review any available error information. 5. Determine whether the error relates to workspace access or an external service. 6. Contact the appropriate workspace administrator if additional access is required. What if I cannot access Business Processes? Your assigned workspace role or subscription configuration may affect feature availability. Ask a workspace administrator to review your access. What if the process starts but an external operation is rejected? The connected service may require additional authorization. Review the relevant integration permissions and determine whether the connection has the required access. Does being a Polyosync administrator automatically grant access to every external application? No. External providers manage their own authentication and authorization requirements. Polyosync workspace permissions do not automatically override those restrictions. Should I grant the highest possible permissions to resolve an error? No. Use the minimum permissions necessary for the intended operation. Excessive access can create unnecessary security risks. What if permissions appear correct? Review the exact error message and confirm that the process is using the expected workspace and integration configuration. If the issue persists, contact Polyosync Support. Polyosync's workspace access controls and execution information can help organizations investigate authorization-related problems while maintaining appropriate security boundaries.