How can we help?

Polyosync allows businesses to review recorded errors and execution details from previous business process runs. This information helps users investigate unsuccessful operations and identify conditions that may need to be corrected before another execution. How do I investigate an error? 1. Sign in to your Polyosync business workspace. 2. Navigate to Business Processes. 3. Locate the process that encountered the problem. 4. Open its Run History. 5. Select the affected execution. 6. Review its status, recorded events, error information, and available technical details. What are common causes of execution errors? Possible causes include incorrect configuration, missing inputs, insufficient permissions, unavailable external services, integration authentication issues, or processing failures. The actual cause must be determined from the available execution information rather than assumed. How can technical details help? The technical details view can provide additional context about a run. This may help distinguish between a process configuration issue and a problem involving an external dependency or execution component. What should I do after identifying an error? Review the affected configuration and correct the relevant issue where possible. If the process uses an external application, check whether the required connection and permissions remain valid. Before starting another run, verify whether any previous actions were already completed. Why is this important? Repeating a failed process without reviewing its earlier effects can create duplicate work or unintended actions, particularly when the process interacts with external systems. Does Polyosync automatically resolve every execution error? No. Some problems may require configuration changes, integration maintenance, additional information, or human intervention. Polyosync's execution history and diagnostic information provide a starting point for investigating these issues and improving process reliability.