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An automation in Polyosync may fail when a required step cannot be completed successfully. Common causes include configuration problems, unavailable integrations, missing permissions, inactive AI Employees, execution limits, or errors returned by external services. Polyosync records automation execution information to help businesses investigate what happened and identify the next action. What are the most common causes of automation failures? - Configuration errors: A required setting, condition, or workflow step may be missing or incorrectly configured. - AI Employee availability: The automation may reference an AI Employee that is no longer active or accessible. - Integration problems: A connected service may be unavailable, disconnected, or unable to complete a requested operation. - Permission restrictions: An AI Employee may not have authorization to use a particular tool or access the required information. - External service errors: A third-party application may reject a request or experience a temporary problem. - Execution limits: Plan restrictions or other applicable limits may prevent an operation from proceeding. - AI execution errors: An AI-assisted step may encounter a processing failure. How can I identify the problem? Open the relevant automation in your Polyosync workspace and review its available execution history. Look for the unsuccessful run and examine its recorded status, error information, and execution details. These records can help you determine whether the issue originated from the automation configuration, an AI Employee, a tool, or an external dependency. Does an automation failure mean Polyosync is unavailable? No. A failed automation does not necessarily indicate a platform-wide outage. The problem may affect only one automation, integration, or execution step. Can I fix the problem and run the automation again? In many cases, yes. Once the underlying issue has been resolved, an authorized user may be able to initiate another execution. Before repeating workflows that perform external actions, review what was already completed to avoid unintended duplicate operations. Polyosync helps businesses investigate automation failures through execution records and structured workflow management, supporting more reliable day-to-day operations.