How can we help?

If you cannot invite a team member or change their permissions, the issue may be related to your account role, workspace access, subscription limits, or an existing invitation. Polyosync requires appropriate administrative permissions for team management operations. For standard business workspaces, not every role is authorized to manage team members. Enterprise workspaces apply additional permission checks through the organization's role-based access control policy. Certain privileged roles require higher-level authorization before they can be assigned. An invitation can also fail if the email address is already associated with a team member in the same workspace or if the workspace has reached its permitted team member capacity. To investigate the issue, open Settings and review the Team section. Check whether you have the appropriate administrative role, whether the email address is correct, and whether the person is already listed. If an error message appears, read it carefully before attempting the action again. If the problem continues, contact Polyosync Support and provide the error message and relevant workspace details. Never share passwords, authentication tokens, or other sensitive credentials in a support request.