Why am I not receiving email notifications about my Polyosync support tickets?
If you are not receiving expected support-related emails, the issue may involve your account information, mailbox filtering, email delivery, or notification configuration.
A missing email does not necessarily mean that your support ticket was lost.
Step 1: Verify the ticket exists.
Open the Support Tickets section and check whether the request is visible.
If the ticket exists, review its current status and available messages.
Step 2: Check the correct mailbox.
Confirm that you are checking the email account associated with the support request.
If you have multiple business or personal email addresses, make sure you are using the correct one.
Step 3: Check filtered folders.
Review:
1. Spam or junk.
2. Promotions or other filtered categories.
3. Quarantine folders managed by your organization.
4. Mailbox rules that automatically move messages.
Step 4: Review mailbox restrictions.
Business email systems may block or quarantine messages based on sender authentication, organizational policies, or security filtering.
If you use a company-managed mailbox, your IT administrator may need to investigate.
Step 5: Verify whether the event generates an email.
Not every support event necessarily triggers a notification.
Check the available notification settings or contact Support to confirm expected behavior.
Step 6: Allow time for delivery.
Email delivery can occasionally be delayed by receiving mail systems or temporary delivery problems.
Step 7: Report the issue if it continues.
If expected emails consistently fail to arrive, submit a support request describing the notification problem.
Include:
1. The affected email address.
2. The approximate time of the expected notification.
3. The relevant ticket reference.
4. Whether other emails from Polyosync arrive successfully.
5. Whether the problem affects one user or several users.
Do not provide mailbox passwords or authentication codes.
Recommended practice
Verify the support ticket first, investigate mailbox filtering second, and report persistent notification failures with relevant timestamps and ticket references.