What should I do if I notice suspicious activity on my Polyosync account?
If you notice activity on your Polyosync account that you do not recognize, treat the situation as a potential account security issue.
Suspicious activity does not always mean that an account has been compromised. However, it should be investigated promptly.
What are common warning signs?
Examples include:
1. Changes to your account or workspace that you did not make.
2. Unexpected modifications to AI Employees or workflows.
3. Integration connections you do not recognize.
4. Unfamiliar users appearing in your business environment.
5. Unexpected automated operations.
6. Changes to administrative settings.
7. Business information appearing in an unexpected location.
8. Notifications or account messages related to actions you did not initiate.
What should I do first?
Step 1: Stop performing sensitive operations until you understand the situation.
Step 2: Verify that you are using the official Polyosync website.
Step 3: If you suspect your credentials have been exposed, change your password using the supported account recovery or password management process.
Step 4: Review any available account and workspace settings for unexpected changes.
Step 5: Notify an authorized workspace administrator if the issue involves a business environment.
Step 6: Review relevant integration connections and automated operations.
Step 7: Contact Polyosync Support with a description of the activity.
What information should I provide?
Include:
1. The approximate date and time.
2. The affected account or workspace.
3. The feature involved.
4. What you expected to happen.
5. What actually happened.
6. Any relevant error message.
7. Screenshots that do not unnecessarily expose confidential information.
Do not include passwords, API keys, authentication tokens, or other secrets.
Should I continue using the account?
If you believe someone else may currently have access, avoid making sensitive changes until the account has been secured.
Follow the instructions provided by your organization's security administrator or Polyosync Support.
What if the activity was caused by an automation?
Some automated operations may run without direct user interaction.
Review the relevant workflow configuration and available execution history before concluding that an unauthorized person performed the action.
Summary
Unexpected account activity should be investigated carefully and reported promptly.
Early reporting can help limit the impact of a genuine security incident.