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Polyosync can operate with external integrations and AI service providers. These dependencies may affect how certain technical issues are investigated and resolved. For example, an operation may depend on an external CRM, an API connection, an authentication service, or an AI model provider. What happens if an external service fails? A third-party disruption may prevent an otherwise correctly configured workflow from completing. Possible symptoms include: 1. Integration authentication failures. 2. API requests returning errors. 3. External service timeouts. 4. Temporary service unavailability. 5. Provider rate limits. 6. Changes to external permissions or API behavior. Can Polyosync Support investigate these problems? Support can review the issue using the available diagnostic information and help identify whether the problem relates to Polyosync configuration, integration behavior, or an external dependency. However, Polyosync may not control the infrastructure or incident resolution process of an independent provider. Does an external provider incident automatically invalidate an SLA? No such conclusion should be assumed. The treatment of external dependencies, exclusions, and service commitments depends on the specific agreement. What about AI providers? Polyosync uses AI providers as part of delivering its AI-powered functionality. Provider availability, processing errors, or other external conditions may influence individual AI operations. The support response to these incidents depends on the affected functionality and the applicable support arrangements. What information should I include when reporting an external dependency issue? 1. The affected integration or operation. 2. The approximate failure time. 3. The relevant workflow or execution reference. 4. The error message, excluding secrets. 5. Whether the issue affects all requests or only certain operations. 6. Any recent changes to external credentials or permissions. Should I contact the external provider directly? That depends on which organization controls the external account and where the issue originates. If the integration belongs to your business, your administrator may need to review the provider's service status or account configuration. Recommended practice Document external dependencies for business-critical workflows and review the applicable contractual terms to understand how third-party incidents are handled.