How can we help?

A business process can encounter execution problems when required information, permissions, integrations, or other operational conditions are unavailable. Polyosync provides execution history and error information to help businesses investigate unsuccessful process runs. What can cause a process to fail? Possible causes include: - Missing or invalid input information. - Incorrect process configuration. - Unavailable external services. - Integration or authentication problems. - Insufficient permissions. - Errors during AI-assisted processing. - Dependencies or activities that cannot be completed as expected. The actual cause depends on the process and the recorded execution information. How can I identify the problem? 1. Open Business Processes in your Polyosync dashboard. 2. Locate the affected process. 3. Review its Run History. 4. Open the relevant Execution Details. 5. Examine the available status, events, results, and error information. Will Polyosync show technical information? The Business Processes interface includes an option to view technical execution details. These details may help users or technical support investigate the cause of an issue. Does Polyosync automatically retry every failed process? Do not assume that every failure triggers an automatic retry. Retry behavior depends on the relevant execution implementation and configuration. What should I do before starting another run? Identify the likely cause and correct any configuration, input, or integration problems. If the process performs external actions, verify what has already happened before repeating it. This is especially important for activities involving customer communications, financial operations, or changes in connected systems. How does this help businesses? Execution records make it easier to investigate operational problems instead of treating failed AI-powered work as an unexplained result. Polyosync helps organizations combine automation with greater visibility into execution outcomes.