How can we help?

Polyosync is designed to support separate business organizations and workspaces. Data separation is important because each organization must be able to operate without unrelated customers gaining access to its business information. The intended security model is that access to business resources is determined by the relevant organization, workspace, user permissions, and applicable operational authorization. What is organization-level separation? Organization-level separation means that business information associated with one organization should not become available to an unrelated organization merely because both use Polyosync. Each organization operates within its authorized business environment. What is workspace-level separation? A workspace provides an operational context for business activities. Workspace boundaries help distinguish resources, users, and activities associated with different business environments. The exact boundaries depend on the implemented data model and authorization controls. Can users access another organization's information? Users should only be able to access information for which they have authorization. Membership in one organization does not establish permission to access unrelated organizations. Can AI Employees access data from unrelated businesses? AI Employees are intended to operate within their configured business and workspace boundaries. An AI Employee's configuration should not be treated as permission to retrieve information belonging to an unrelated customer. What about Enterprise organizations with multiple workspaces? Enterprise organizations may have more complex operational structures. Access between workspaces must follow the relevant membership, authorization, and feature configuration. Administrators should not assume that every workspace automatically shares all information. Does collaboration bypass workspace boundaries? No. AI collaboration is intended to operate within the applicable access and authorization model. Collaboration should not be used to circumvent data separation. What about external integrations? External services may have their own access scopes. Administrators should verify that connected accounts, permissions, and integration configuration correspond to the intended business environment. How can an organization strengthen data separation? 1. Use individual employee accounts. 2. Assign appropriate roles. 3. Review workspace membership. 4. Configure AI Employees for clearly defined responsibilities. 5. Review integration scopes. 6. Remove unnecessary access. 7. Test sensitive workflows. 8. Report any suspected cross-workspace exposure immediately. What should I do if I believe another organization can access our information? Treat the situation as a potential security incident. Avoid distributing the exposed information. Record the relevant details and contact Polyosync Support promptly. Recommended approach Maintain clear organization and workspace boundaries, carefully manage permissions, and report unexpected data access immediately.