How can I troubleshoot missing or incorrect business process input data?
Business processes depend on the information provided to them.
If required input data is missing, incomplete, or incorrectly structured, an execution may fail or produce an unexpected result.
How to investigate input-related problems:
1. Open the relevant business process in Polyosync.
2. Review its configuration and required information.
3. Locate the affected execution in Run History.
4. Examine the recorded error information and results.
5. Identify which input values may be missing or incorrect.
6. Verify the original information source before making changes.
What are common input-related problems?
Examples include missing customer information, invalid identifiers, inconsistent field values, incorrect data formats, and information that does not match the process requirements.
The exact requirements depend on the configured process.
How can I determine whether the input caused the failure?
Review the available execution details.
An error message may identify a missing or invalid value.
If the error is not specific, compare the supplied information with the process's expected inputs.
What if the data comes from an integration?
Verify that the external service is supplying the expected information.
Check whether the relevant connection is available and whether the source data has changed.
Should I manually modify execution records?
No.
Execution records are intended to document what occurred.
Correct the source information or process configuration rather than attempting to rewrite historical outcomes.
Can incorrect input data affect AI-powered activities?
Yes.
AI-powered operations depend on the information and instructions available to them.
Incorrect or incomplete data can lead to incomplete, irrelevant, or inaccurate results.
What should I do after correcting the problem?
Review the effects of the previous execution before starting another run, particularly if the process performs external actions.
Polyosync provides execution information that can help businesses investigate input-related failures and improve process reliability.