Can notifications help employees identify Human Handoff and approval requests?
Human Handoff allows businesses to involve employees when an AI-powered activity requires human judgment, assistance, or authorization.
Notifications can be valuable in this context because a handoff is only operationally useful when the appropriate person becomes aware of the request.
The actual notification and approval mechanisms available depend on the Polyosync module and workflow configuration.
What situations may require employee attention?
Examples include:
1. A customer requesting human assistance.
2. An AI Employee encountering an unsupported request.
3. A task requiring managerial approval.
4. A sensitive business action requiring authorization.
5. An exceptional operational situation.
6. A process waiting for information from an employee.
7. An issue that cannot be resolved through the configured automated workflow.
Does every Human Handoff automatically send a notification?
This should not be assumed.
Businesses should verify the supported handoff and notification behavior in their workspace.
How should an employee respond to a handoff request?
First, review the information available about the request.
Identify why human involvement is necessary and determine whether you have the authority to take the required action.
If additional information is needed, obtain clarification before proceeding.
What if the request requires approval?
The employee should follow the organization's approval policies.
An AI Employee should not interpret a notification being delivered or viewed as authorization to perform a restricted action.
What if the responsible employee is unavailable?
The business should have a procedure for handling unresolved requests.
This may involve assigning responsibility to another authorized person or arranging follow-up, depending on the available workflow capabilities.
Can Human Handoff notifications be treated as proof of completion?
No.
A notification indicating that attention is required does not mean the underlying action has been approved or completed.
The actual operational result must be verified separately.
What should businesses test?
Test whether the relevant employee can identify the request, access the necessary context, and perform the authorized action.
Also test scenarios involving unavailable employees, missing information, and denied approvals.
What is the objective?
Notifications and Human Handoff should work together to support timely human awareness without bypassing the organization's authorization requirements.
The goal is to ensure that AI-powered operations remain coordinated with the people responsible for consequential business decisions.