What should I do if I forget my password or lose access to my Polyosync account?
If you cannot access your Polyosync account, the appropriate recovery process depends on the reason for the problem and the authentication method associated with your account.
Common situations include forgotten passwords, unavailable email accounts, incomplete invitations, and authentication errors.
What should I do if I forgot my password?
1. Open the appropriate Polyosync sign-in page.
2. Look for the available password recovery option.
3. Enter the account information requested by the recovery process.
4. Follow the instructions provided through the supported verification method.
5. Set a new password if the recovery process permits it.
6. Return to the sign-in page and attempt to access your account.
If the recovery option is unavailable or does not work, contact Polyosync Support.
What if I do not receive a recovery email?
Check the following:
1. The email address was entered correctly.
2. You are checking the correct inbox.
3. The message is not in the spam or junk folder.
4. Your email provider is not filtering the message.
5. Your mailbox is receiving other messages normally.
6. Enough time has passed for ordinary email delivery.
Avoid repeatedly submitting recovery requests in rapid succession.
What if I no longer have access to my registered email address?
Do not attempt to bypass account verification.
Contact the appropriate account administrator or Polyosync Support to determine which supported recovery options are available.
Additional verification may be necessary to protect the account against unauthorized takeover.
What if my Enterprise invitation has expired or is no longer valid?
Contact the administrator responsible for your workspace invitation.
They can review the invitation status and use the supported management process to resolve the issue.
What if my account is locked or restricted?
A restriction may be associated with security requirements, account status, or another authentication condition.
Record the displayed error message and contact the appropriate administrator or Support if necessary.
Can Support simply disclose my password?
No.
Passwords should never be disclosed as part of an account recovery process.
Recovery must use an appropriate identity verification mechanism.
What information should I provide when contacting Support?
Provide:
1. The email address associated with your account.
2. Whether you use a business or partner account.
3. A description of the problem.
4. The approximate time the issue began.
5. The error message, if one appears.
6. Whether you can still access your registered email address.
Do not include passwords, recovery tokens, or other authentication secrets.
Recommended practice
Keep your account email address secure and current, and use only the supported recovery process to restore access.