When does an invited team member gain access to Polyosync?
An invited team member does not receive active workspace access immediately when the invitation is created.
When an authorized administrator sends an invitation, Polyosync creates an invitation record and sends an email to the recipient.
The recipient must follow the invitation process and complete the required account setup.
Until the invitation is accepted, the team member remains in an invited state rather than having fully activated workspace access.
After the invitation is accepted successfully, the person's access is associated with the relevant business workspace and their assigned role.
Their available capabilities depend on the permissions granted to that role.
For security reasons, team invitations should be sent only to people who are authorized to access your business information.
If an invited person has not received the email, ask them to check their inbox and spam folder and verify that the invitation was sent to the correct address.
If the invitation cannot be completed, contact Polyosync Support with the relevant error message, without sharing passwords or sensitive authentication information.