How are Enterprise contracts, invoices, and organization-level billing managed?
Polyosync Enterprise uses a contractual billing model designed for organizations that require customized platform arrangements.
Unlike standard self-service subscriptions, Enterprise accounts are managed through an agreed commercial contract.
Enterprise billing is organized at the organization level.
Organization-level billing
The Enterprise contract covers the organization rather than requiring a separate subscription for each child workspace.
The main organization workspace acts as the billing owner.
Additional workspaces operate under the organization's Enterprise arrangement.
This simplifies commercial administration for businesses operating across multiple teams or departments.
What information can be included in an Enterprise contract?
Depending on the agreement, contractual terms may address:
1. Contract value.
2. Billing currency.
3. Billing interval.
4. Platform entitlements.
5. AI usage allocation or consumption-based charging.
6. Organization-level capacity.
7. Enabled functionality.
8. Contract duration.
9. Applicable payment terms.
10. Other agreed commercial conditions.
Are Enterprise contracts always monthly?
Not necessarily.
Enterprise arrangements may use monthly or annual billing intervals according to the applicable agreement.
Does every Enterprise customer have the same price?
No.
Enterprise pricing is customized according to the organization's requirements and the agreed commercial model.
Does the Enterprise contract include AI usage?
Under the standard fixed-price model, an agreed AI usage allocation is included in the contract price.
For Unlimited Enterprise arrangements using a base-fee-plus-usage model, AI consumption may be billed separately.
The contract determines which model applies.
Where can billing information be viewed?
The Enterprise Billing area provides information about the organization's billing arrangement.
Depending on the available records and permissions, this may include:
1. Current plan.
2. Contractual billing status.
3. Billing interval.
4. Contract value.
5. Billing currency.
6. Enterprise invoices.
7. Contract history.
Who manages Enterprise billing?
Enterprise billing is managed at organization level.
The main workspace is identified as the organization billing workspace.
Child workspaces do not maintain independent subscriptions under this model.
How are Enterprise invoices handled?
Enterprise invoices are managed through the organization's billing arrangement.
Invoice records can be made available through the Enterprise billing interface.
The availability of an invoice depends on the relevant billing record having been created and made accessible.
What happens when an Enterprise contract changes?
Polyosync supports organization-level contract history.
Historical contract records can preserve previous contractual values when the current contract changes.
This helps distinguish the current commercial arrangement from earlier contract terms.
Can an organization change its billing model?
Changes to Enterprise pricing, included usage, or contractual capacity should be agreed through the applicable commercial process.
A configuration change should not be assumed to automatically modify the governing contract.
Summary
Enterprise billing is centralized at organization level and governed by an agreed contract.
This provides a consistent commercial framework across the organization's workspaces while allowing customized pricing and capacity arrangements.