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Configuring a webhook allows an external application to send event information to a receiving system, provided that the required webhook functionality is supported. Webhook configuration varies between providers and may require technical settings such as endpoint URLs, authentication credentials, event subscriptions, and payload formats. Before configuring a webhook Make sure you understand: 1. Which application generates the event. 2. Which event should initiate the operation. 3. Which system will receive the webhook. 4. What information the webhook will contain. 5. How the receiving system authenticates the request. 6. What action should happen after the event is received. How to prepare a webhook connection Step 1: Identify the event source. Determine which external application will generate the webhook. Step 2: Review the provider's documentation. Confirm that the provider supports the required event and webhook delivery method. Step 3: Identify the receiving endpoint. A webhook requires a valid destination URL. If your intended workflow requires Polyosync to receive the event, verify that a supported inbound webhook endpoint is available for that configuration. Do not substitute a general Polyosync website URL for a dedicated webhook endpoint. Step 4: Configure authentication. Where supported, configure the required signing secret, authorization method, or other verification mechanism. Step 5: Select the event types. Subscribe only to events relevant to the intended business process. Step 6: Review the payload. Identify the fields that will be delivered and determine which information is required. Step 7: Configure the receiving operation. Where supported, connect the incoming event to the appropriate processing logic or business workflow. Step 8: Send a test event. Use the provider's testing functionality if available. Step 9: Validate the result. Confirm that the request reaches the correct endpoint and produces the expected outcome. Step 10: Review error handling. Determine how failed deliveries, duplicate events, and invalid requests should be handled. What is a webhook endpoint? A webhook endpoint is a URL designed to receive HTTP requests from another application. The receiving system must implement the required request handling and validation. Can I use any URL as a webhook endpoint? No. The destination must support the expected request method, payload format, authentication mechanism, and processing behavior. How do I know whether a webhook was delivered? Many providers offer delivery logs or event histories. Where available, inspect the HTTP response status, delivery time, and error information. Does a successful delivery mean the entire workflow succeeded? Not necessarily. A successful HTTP response may confirm receipt without confirming completion of every downstream business operation. What happens when an event is sent twice? Some providers retry delivery. The receiving process should be designed to avoid unintended duplicate actions. Security recommendations Use HTTPS, validate incoming requests, protect signing secrets, and reject unauthorized events. Never expose webhook credentials in public documentation or screenshots. Recommended approach Test the webhook with a single event type before introducing additional events or business-critical actions. Verify the entire process from event generation to the final business outcome.