AI Employees
A central workforce view for managing the employees configured for a business.
Platform
One platform for building and operating an AI workforce.
Polyosync brings AI Employees, business context, integrations, permissions, customer interactions and internal workflows into a single business platform.
How the platform fits together
Configure the workforce, then operate it in context.
Each AI Employee is shaped by its role, business knowledge, special instructions, capabilities, integrations and configured scope. The platform then provides the business workspace around those employees.
01
AI Employees
Create specialised employees around real business responsibilities.
02
Business Knowledge
Give each employee the business information it needs to work accurately.
03
Special Instructions
Define how an employee should operate within its role.
04
Integrations
Connect the systems an employee is authorised to use.
05
Customer-facing AI
Deploy employees for customer interactions and public-facing workflows.
06
Internal AI
Use internal employees inside the Business Dashboard for internal work.
07
Conversations
Keep customer interactions and employee context organised.
08
Leads
Capture and manage lead information generated through conversations.
09
Customers
Work with customer records and interaction context.
10
Bookings
Support configured appointment and booking workflows.
11
Human Handoffs
Escalate conversations when a person needs to take over.
12
Analytics & AI Usage
Understand activity and AI usage across the workspace.
Product in context
See the platform itself.
Real product views show how Polyosync brings workforce configuration and business operations together.
Business Dashboard
The business workspace brings operational information into one environment.
Analytics
Review activity and performance information available in the platform.
Bookings
Configured booking activity is visible alongside the rest of the business workflow.
Scope & deployment
Deploy each employee according to how it is meant to work.
Customer-facing employees can represent the business publicly. Internal employees operate within the Business Dashboard. API and website deployment options are available where configured and may require technical implementation.
Understand the two modes →Copy system
Understand the Polyosync Platform before you buy it.
Every Polyosync page answers the same operational questions. No vague AI claims: what it is, what it does, how it operates, what it automates, and where people stay in control.
01What is it?
The operating layer for configuring AI Employees, their business context, capabilities, connected systems and workforce workflows.
02What can it do?
- •Configure and deploy AI Employees
- •Manage business knowledge and internal context
- •Connect authorised systems and tools
- •Track conversations, bookings, handoffs and AI activity
03How does it work?
Role + business knowledge + capabilities + authorised tools + integrations + defined workflows. The configuration determines what the AI can access and do.
04What does it replace / automate?
- •Customer-facing workflows
- •Internal operational work
- •System coordination and repetitive actions
- •Workflows spanning multiple employees and functions
05What control do I have?
- •Role and deployment scope
- •Capabilities, permissions and integrations
- •Human handoffs and approval boundaries
- •Operational visibility and usage information
06Who is it for?
Teams, operators, developers and enterprise organisations building AI-enabled business operations.
07What does it connect to?
- •Customer-facing channels
- •Business Dashboard and internal AI
- •CRM, calendar, support, commerce and productivity systems
- •APIs and custom integrations where available
08What happens when AI needs a human?
Customer-facing and internal AI can hand work to people through defined handoff paths instead of operating beyond configured boundaries.
09How does it scale?
Deploy one employee, expand across functions, coordinate employees into a workforce, then expose the platform through APIs and enterprise controls.
Availability
Platform capabilities and integrations are subject to the current product configuration and availability stated across Polyosync.