How can we help?

An AI Employee is Polyosync's term for a configurable AI agent designed to perform or support specific business responsibilities. AI Employees are part of the Polyosync AI Workforce platform. They are intended to help businesses organize artificial intelligence around practical activities such as customer support, sales enquiries, bookings, administrative tasks, and other supported operations. An AI Employee is software, not a human employee. The term describes its operational role within a business rather than suggesting that it has human judgment, employment status, or unrestricted decision-making authority. Is an AI Employee the same as an AI agent? An AI Employee is a type of business-oriented AI agent. AI agent is a broad technical term used for software systems that can process information, determine appropriate responses or actions, and carry out supported tasks. Polyosync uses AI Employee to describe an AI agent that is configured around a particular business responsibility. For example, instead of creating a general AI assistant and expecting it to handle every business activity, a company can configure AI Employees for different operational purposes. The distinction is primarily about how the AI is organized, configured, and managed within the business. What can an AI Employee do? The available capabilities depend on the AI Employee's configuration, business context, knowledge, integrations, permissions, and subscription. An AI Employee may be configured to answer customer questions using available business information. Another may support sales enquiries or help collect information relevant to a business process. Other supported configurations can involve bookings, operational tasks, automation, or collaboration with additional AI Employees. Not every AI Employee automatically has every capability. For example, answering a question does not necessarily require access to an external service, while performing an action in a connected application may require a supported integration and appropriate authorization. How does an AI Employee know about my business? AI Employees can use the business knowledge and context made available through their configuration and supported platform capabilities. This can include relevant business information, instructions, and other authorized knowledge sources. The quality and relevance of an AI Employee's responses depend partly on the accuracy of the information provided to it. Businesses should keep important operational information up to date and review the capabilities assigned to each AI Employee. Can AI Employees collaborate? Yes. Polyosync supports AI collaboration between configured AI Employees. In a supported collaboration flow, an AI Employee may identify that another AI Employee is better suited to a particular task and request assistance. The collaborating AI Employee can process its assigned work and return a result that can be used in the original operation. More structured collaboration can involve coordinated tasks, participants, dependencies, and shared outputs. This allows businesses to organize AI capabilities across multiple roles rather than relying exclusively on one general-purpose agent. Are AI Employees autonomous? AI Employees can participate in supported autonomous workflows and automated operations. However, autonomy is not an unlimited permission to act. The degree of autonomy depends on the workflow configuration, available capabilities, permissions, and applicable controls. Some activities can be handled through configured automation, while others may require human involvement. Polyosync also includes intelligent human handoff capabilities for supported scenarios where a person needs to become involved. Do I need several AI Employees? Not necessarily. A business can begin by identifying one operational requirement and exploring an AI Employee suited to that responsibility. As business needs become more complex, additional AI Employees may be useful for separating responsibilities and enabling collaboration. The appropriate number depends on the activities you want to support, the available subscription capacity, and your operational requirements. The purpose of an AI Employee is not simply to give an AI assistant a job title. It is to provide a configurable AI agent that can participate in real business operations within an organized platform.