How can we help?

Human approval is an important consideration when designing AI-powered business processes, especially where an action has financial, contractual, operational, or customer-facing consequences. Polyosync includes intelligent human handoff capabilities that can support human involvement within configured operations. The exact approval behavior available depends on the relevant module and workflow implementation. What types of actions may require approval? Examples include: 1. Authorizing an exceptional customer refund. 2. Approving a non-standard discount. 3. Reviewing a contractual change. 4. Confirming an unusual operational exception. 5. Authorizing a sensitive business action. 6. Resolving a customer dispute. 7. Reviewing a request involving incomplete or conflicting information. 8. Approving an action outside normal business rules. How can an approval-based workflow be designed? A typical process may involve: 1. An AI Employee prepares or identifies a proposed action. 2. The workflow determines that human authorization is required. 3. The relevant information is presented through a supported handoff or approval mechanism. 4. An authorized employee reviews the request. 5. The business process continues according to the recorded decision and configured behavior. Does Polyosync automatically require approval for every sensitive action? No universal approval policy should be assumed. Businesses must define their operational requirements and verify that the configured workflows enforce the necessary restrictions. Can AI Employees approve their own restricted actions? An AI Employee should not bypass an approval requirement by treating its own assessment as human authorization. Actions reserved for human approval must remain subject to the organization's established controls. What if approval is denied? The workflow should respect the decision and avoid executing the rejected action. The exact continuation or termination behavior depends on the implementation. Can approval requirements differ between teams? Businesses may have different authorization requirements depending on departments, responsibilities, and operational risk. These requirements should be reflected in the workflow design and available access controls. Why is human approval important? Approval requirements help businesses preserve accountability over consequential decisions. AI Employees can assist by preparing information and coordinating tasks, while authorized people remain responsible for decisions that require human judgment. The objective is controlled automation, not unrestricted autonomous action.