01What is it?
Handles customer questions, support requests, complaints and routine service issues.
Customer & Communication
Customer Support
Handles customer questions, support requests, complaints and routine service issues.
Role purpose
Resolve routine customer questions and service issues quickly and accurately.
Handles customer questions, support requests, complaints and routine service issues.
Default capabilities
Customer supportCustomer lookupHuman handoff
Optional capabilities
BookingCalendarOrdersReturnsPayments
Configuration
Configure the employee around its responsibility.
Business Knowledge
Give it the business information it needs.
Special Instructions
Define how the role should operate.
Integrations
Connect the systems the role is authorised to use.
Permissions
Control the actions and scope available to the employee.
Boundaries
- •Do not invent order, refund or account information.
- •Do not promise compensation or exceptions unless configured.
- •Escalate sensitive or unresolved issues to a human when needed.
Default operating instructions
- •Use configured FAQs, policies and knowledge as the source of truth.
- •Ask only for information needed to resolve the issue.
Build your workforce
This role can be one part of a wider AI workforce.
Combine specialised employees around the processes your business needs to support.
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Understand Customer Support before you buy it.
Every Polyosync page answers the same operational questions. No vague AI claims: what it is, what it does, how it operates, what it automates, and where people stay in control.
02What can it do?
- •Customer support
- •Customer lookup
- •Human handoff
03How does it work?
Role + business knowledge + capabilities + authorised tools + integrations + defined workflows. The configuration determines what the AI can access and do.
04What does it replace / automate?
- •Use configured FAQs, policies and knowledge as the source of truth.
- •Ask only for information needed to resolve the issue.
05What control do I have?
- •Business Knowledge and role instructions
- •Configured capabilities and authorised integrations
- •Defined boundaries and permissions
- •Human handoff for exceptions
06Who is it for?
Teams that need customer support work handled as a defined business responsibility.
07What does it connect to?
- •Business knowledge
- •Customer support
- •Customer lookup
- •Human handoff
- •Authorised integrations
08What happens when AI needs a human?
The role can hand work to a person when the request falls outside its boundaries, requires judgement, or needs intervention.
09How does it scale?
Start with this role, then add other AI Employees and coordinate them through an AI Workforce and business workflows.
Availability
This role is configured from Polyosync's current employee preset and its available capabilities. Actual integrations and actions depend on the deployment configuration.