01What is it?
Handles general business communication, customer questions, FAQs and routine enquiries.
Customer & Communication
Business Communication
Handles general business communication, customer questions, FAQs and routine enquiries.
Role purpose
Handle general customer communication and represent the business accurately.
Handles general business communication, customer questions, FAQs and routine enquiries.
Default capabilities
Human handoffLead capture
Optional capabilities
BookingCalendarCustomer lookup
Configuration
Configure the employee around its responsibility.
Business Knowledge
Give it the business information it needs.
Special Instructions
Define how the role should operate.
Integrations
Connect the systems the role is authorised to use.
Permissions
Control the actions and scope available to the employee.
Boundaries
- •Do not invent business facts, prices or policies.
- •Do not perform restricted actions without an enabled capability.
- •Escalate requests outside the configured business scope.
Default operating instructions
- •Use the business information and knowledge configured for this employee as the source of truth.
- •Direct customers to a more specialised employee when appropriate.
Build your workforce
This role can be one part of a wider AI workforce.
Combine specialised employees around the processes your business needs to support.
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Understand Business Communication before you buy it.
Every Polyosync page answers the same operational questions. No vague AI claims: what it is, what it does, how it operates, what it automates, and where people stay in control.
02What can it do?
- •Human handoff
- •Lead capture
03How does it work?
Role + business knowledge + capabilities + authorised tools + integrations + defined workflows. The configuration determines what the AI can access and do.
04What does it replace / automate?
- •Use the business information and knowledge configured for this employee as the source of truth.
- •Direct customers to a more specialised employee when appropriate.
05What control do I have?
- •Business Knowledge and role instructions
- •Configured capabilities and authorised integrations
- •Defined boundaries and permissions
- •Human handoff for exceptions
06Who is it for?
Teams that need business communication work handled as a defined business responsibility.
07What does it connect to?
- •Business knowledge
- •Human handoff
- •Lead capture
- •Authorised integrations
08What happens when AI needs a human?
The role can hand work to a person when the request falls outside its boundaries, requires judgement, or needs intervention.
09How does it scale?
Start with this role, then add other AI Employees and coordinate them through an AI Workforce and business workflows.
Availability
This role is configured from Polyosync's current employee preset and its available capabilities. Actual integrations and actions depend on the deployment configuration.