01What is it?
An AI receptionist for enquiries, routing, availability and bookings.
Role solution
Run the first response without running a second front desk.
Handle incoming questions, identify what the visitor needs, check availability, book when authorised and route conversations to people.
What work gets done?
From incoming request to completed work.
01
Answer common enquiries
Handled by an AI Employee using your business knowledge, authorised tools and defined workflows.
02
Identify visitor intent
Handled by an AI Employee using your business knowledge, authorised tools and defined workflows.
03
Check availability
Handled by an AI Employee using your business knowledge, authorised tools and defined workflows.
04
Create bookings
Handled by an AI Employee using your business knowledge, authorised tools and defined workflows.
05
Capture customer details
Handled by an AI Employee using your business knowledge, authorised tools and defined workflows.
06
Route or escalate conversations
Handled by an AI Employee using your business knowledge, authorised tools and defined workflows.
How it connects
Work across the systems your team already uses.
Connect knowledge, tools, integrations and permissions so the AI Employee can complete work instead of only generating replies.
Calendar
Bookings
Customer records
Messaging channels
Business result
Always-on first response
Fewer interruptions
More organised front-desk work
One role. Part of a larger AI workforce.
Start with this role, then coordinate it with other AI Employees, automations and business processes as your operation grows.
Explore AI Workforce →Copy system
Understand Reception AI Employee before you buy it.
Every Polyosync page answers the same operational questions. No vague AI claims: what it is, what it does, how it operates, what it automates, and where people stay in control.
02What can it do?
- •Answer common enquiries
- •Identify visitor intent
- •Check availability
- •Create bookings
- •Capture customer details
- •Route or escalate conversations
03How does it work?
Role + business knowledge + capabilities + authorised tools + integrations + defined workflows. The configuration determines what the AI can access and do.
04What does it replace / automate?
- •Always-on first response
- •Fewer interruptions
- •More organised front-desk work
05What control do I have?
- •Role instructions and business knowledge
- •Authorised capabilities and tools
- •Permissions and action boundaries
- •Human escalation for exceptions
06Who is it for?
Teams that need reception ai employee work handled as an operational role.
07What does it connect to?
- •Calendar
- •Bookings
- •Customer records
- •Messaging channels
08What happens when AI needs a human?
Exceptions can be escalated to the relevant person with the conversation and work context preserved.
09How does it scale?
Start with this role, then add other AI Employees and connect the role into a broader AI workforce or business process.
Availability
The role description reflects the current solution definition; actual actions depend on the configured employee, tools and integrations.