Polyosync
Polyosync

Terms of Service

Effective date: 21 September 2026

Version: 3.0

1. Agreement and scope

These Terms of Service govern access to and use of Polyosync, a business SaaS platform operated by FLR Holdings UK Limited (company number 16970627), 3rd Floor, 86-90 Paul Street, London, England, EC2A 4NE. By creating an account, accepting an order or using the service, you agree to these Terms and the Privacy Policy and Cookie Policy.

If you use Polyosync on behalf of a company or other organisation, you represent that you have authority to bind that organisation. References to "you" include that organisation where applicable.

2. Definitions

  • Polyosync means the software, website, APIs and related services operated by FLR Holdings UK Limited.
  • Customer means the person or organisation that creates or controls a Polyosync workspace or subscription.
  • Customer Data means information submitted to Polyosync by or for the Customer, including data made available through connected services.
  • AI Employee means an AI-powered role configured to perform tasks within the permissions, tools, knowledge and operating model assigned to it.
  • Third-Party Service means an external application, API, model provider, integration or service connected to Polyosync.

3. Eligibility and business use

Polyosync is primarily a business service. You must be legally capable of entering contracts and must provide accurate account information. If your use of the service involves regulated, high-risk or sensitive activities, you are responsible for determining whether Polyosync is suitable and for implementing any additional controls required by law.

4. Accounts and security

You are responsible for the accuracy of account information, safeguarding credentials, managing workspace members and ensuring that users are authorised. You must promptly notify us of suspected compromise. You may not share credentials in a way that bypasses account controls or permit unauthorised access.

5. Free, Explore and paid access

Polyosync may offer free, Explore, trial, promotional or paid access. Availability and capabilities may differ by access mode and plan. Explore or free access may intentionally restrict actions such as creating AI Employees, executing bookings, creating workflows, using integrations or performing other operational actions. Access to a feature does not create a promise that the feature will remain available in that access mode.

Paid plans are billed according to the pricing, order form or subscription terms shown when the purchase is made. Taxes, applicable payment-provider fees and other disclosed charges may apply. Promotional pricing is subject to the conditions stated when it is offered. Unless a written order states otherwise, subscriptions renew according to the selected billing interval until cancelled.

6. Integrations and permissions

You choose which Third-Party Services to connect and which permissions to grant. Polyosync may expose actions such as Read, Create, Update, Delete, Publish, Send and Execute. These actions remain subject to the permissions granted by the relevant provider and to Polyosync's own security and policy controls.

You authorise Polyosync to access and process connected information only as necessary to provide the functionality you enable. You are responsible for ensuring that you have the rights, notices, consents and authority required to connect a Third-Party Service and process its data.

7. Customer Data and privacy

As between you and Polyosync, you retain your rights in Customer Data. You grant Polyosync the limited rights necessary to host, transmit, retrieve, transform, analyse and otherwise process Customer Data to provide the service, execute authorised workflows, maintain security and reliability, and comply with law.

We do not sell Customer Data or Connected Data and do not use Connected Data to train or fine-tune general-purpose AI/ML models. Where Polyosync processes personal data as a processor, the applicable Data Processing Agreement governs processor obligations.

8. AI Employees and autonomous actions

AI Employees can act only through the tools, integrations, permissions, knowledge, data boundaries and workflows made available to them. Depending on configuration, an AI Employee may send communications, update records, create bookings, modify data, trigger workflows or perform other actions in connected systems.

AI-generated outputs can be incomplete, inaccurate, stale or inappropriate for a particular situation. You are responsible for configuring suitable approval policies, permissions, execution limits and human review, and for checking consequential outputs and actions.

You must not use Polyosync as the sole basis for decisions that require professional judgement or where applicable law requires human involvement, including unlawful solely automated decisions with legal or similarly significant effects.

9. Customer responsibilities and acceptable use

You must:

  • use the service lawfully and respect privacy, data-protection, marketing and communications requirements;
  • have the rights and permissions necessary to connect data, accounts and Third-Party Services;
  • configure AI Employees, workflows, approvals and permissions appropriately;
  • review high-impact or consequential actions where appropriate;
  • protect credentials and promptly report suspected compromise; and
  • cooperate reasonably with security, abuse and legal-compliance investigations.

You must not:

  • bypass or disable authentication, authorisation, tenant isolation, approval controls, rate limits or security measures;
  • use the service to introduce malware, attack systems, probe for vulnerabilities without authorisation, or gain unauthorised access;
  • use the service to violate applicable law or another person's privacy, intellectual-property or other rights;
  • reverse engineer or attempt to extract source code except to the extent a restriction is prohibited by law;
  • use automated access in a manner that materially burdens the service or evades technical limits; or
  • use the service for prohibited high-risk activity where additional safeguards or legal authority are required and have not been established.

10. Third-Party Services and AI providers

Third-Party Services are controlled by their respective providers. Providers may change APIs, permissions, pricing, availability, retention practices or terms. Polyosync does not control independent Third-Party Services and is not responsible for their separate processing or availability.

Model providers may receive information necessary to provide AI functionality. Provider terms, availability and data-use controls may change. Polyosync does not guarantee a Third-Party Service will remain available or compatible.

11. Intellectual property

Polyosync, including its software, interfaces, architecture, workflows, branding, documentation and underlying technology, is owned by FLR Holdings UK Limited or its licensors. Except for the limited right to use the service during the applicable subscription or access period, no intellectual-property rights are transferred to you.

You retain ownership of Customer Data. If you submit suggestions or feedback, you grant us a non-exclusive, worldwide, royalty-free right to use that feedback to operate and improve the service, without giving us ownership of Customer Data.

12. Confidentiality

Each party will protect confidential information received from the other using reasonable safeguards and will use it only for the purposes of the relationship. Confidentiality obligations do not apply to information that is public without breach, already lawfully known, independently developed, or required to be disclosed by law.

13. Security

We maintain technical and organisational security measures appropriate to the service, including authentication and authorisation, access controls, tenant isolation, protected credentials, monitoring, audit logging, backups and incident-response processes. Security controls evolve as the service changes.

No online service can guarantee absolute security. Customers are responsible for protecting their own accounts, configuring permissions and maintaining the security of their connected systems.

14. Fees, cancellation and suspension

Subscription fees are due as shown at purchase or in the applicable order. You may cancel according to the cancellation mechanism and billing terms applicable to your plan. Unless otherwise required by law or agreed in writing, cancellation does not automatically entitle you to a refund for a billing period already paid.

We may suspend or restrict access where reasonably necessary to address security, abuse, unlawful use, non-payment, a material breach, or a risk to Polyosync, other customers or Third-Party Services. Where reasonably practicable, we will provide notice and an opportunity to remedy a breach. Immediate suspension may be appropriate for security or legal reasons.

15. Availability and service changes

We aim to operate Polyosync reliably but do not guarantee uninterrupted or error-free availability. Maintenance, provider outages, network failures, security incidents, third-party API changes and events outside our reasonable control may affect the service.

We may add, remove, modify or discontinue features where reasonably necessary to improve the service, security, compliance or sustainability. We will not intentionally remove a material paid capability during a committed subscription term except where reasonably necessary for legal, security or operational reasons.

16. Data export, deletion and termination

On termination, you may request export or deletion of Customer Data to the extent supported by the service and applicable agreement. We may retain limited information where required by law or reasonably necessary for security, fraud prevention, dispute resolution, backups or enforcement of these Terms.

If Polyosync acts as processor, end-of-contract return and deletion obligations are governed by the applicable DPA and Customer instructions.

17. Disclaimers

To the maximum extent permitted by law, Polyosync is provided on an as-available basis. We do not warrant that every integration will remain available, that third-party APIs will not change, or that AI outputs will always be accurate, complete or suitable for a particular purpose.

Nothing in these Terms excludes statutory rights or protections that cannot lawfully be excluded.

18. Liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud or fraudulent misrepresentation and any statutory liability that cannot be limited. Subject to that, to the maximum extent permitted by law, neither party will be liable for indirect or consequential loss, loss of profits, loss of anticipated savings or business interruption arising from the other party's use of the service.

Subject to applicable law, FLR Holdings UK Limited's aggregate liability arising out of or in connection with the service will not exceed the fees paid or payable by the Customer for the twelve months preceding the event giving rise to the claim.

19. Indemnity

To the extent permitted by law and subject to any applicable order or DPA, you are responsible for claims arising from your unlawful use of Polyosync, your lack of rights or authority to provide Customer Data or connect a Third-Party Service, or your violation of these Terms. This clause does not apply to the extent a claim results from our own breach, negligence or unlawful conduct.

20. Governing law and disputes

These Terms are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction, subject to any mandatory rights or protections that apply to you.

21. General

  • Entire agreement: these Terms, applicable order/subscription terms, the Privacy Policy, Cookie Policy and any applicable DPA form the agreement governing the service.
  • Severability: if a provision is held unenforceable, the remaining provisions remain in effect.
  • No waiver: failure to enforce a provision is not a waiver of future enforcement.
  • Assignment: you may not transfer the agreement without our consent except where permitted by law; we may transfer it as part of a corporate reorganisation, merger or sale of the relevant business.
  • Third-party rights: a person who is not a party to these Terms has no right to enforce them except where applicable law provides otherwise.

22. Changes to these Terms

We may update these Terms when the service, law or business practices change. Material changes will be published with an updated effective date. Where required, we will give reasonable notice before material changes take effect.

23. Company

FLR Holdings UK Limited
Company number 16970627
3rd Floor, 86-90 Paul Street, London, England, EC2A 4NE