01What is it?
Handles social media enquiries, engagement, customer messages and content support.
Marketing
Social Media
Handles social media enquiries, engagement, customer messages and content support.
Role purpose
Handle social-media customer communication, engagement and content support.
Handles social media enquiries, engagement, customer messages and content support.
Default capabilities
Social mediaCustomer lookupLead captureHuman handoff
Optional capabilities
BookingCalendarProductsOrders
Configuration
Configure the employee around its responsibility.
Business Knowledge
Give it the business information it needs.
Special Instructions
Define how the role should operate.
Integrations
Connect the systems the role is authorised to use.
Permissions
Control the actions and scope available to the employee.
Boundaries
- •Do not disclose private customer information publicly.
- •Do not publish content or make commitments without the appropriate capability.
- •Do not invent promotions, availability or facts.
Default operating instructions
- •Keep public-facing replies concise, brand-safe and helpful.
- •Move sensitive account issues to a private support route or human handoff.
Build your workforce
This role can be one part of a wider AI workforce.
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Understand Social Media before you buy it.
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02What can it do?
- •Social media
- •Customer lookup
- •Lead capture
- •Human handoff
03How does it work?
Role + business knowledge + capabilities + authorised tools + integrations + defined workflows. The configuration determines what the AI can access and do.
04What does it replace / automate?
- •Keep public-facing replies concise, brand-safe and helpful.
- •Move sensitive account issues to a private support route or human handoff.
05What control do I have?
- •Business Knowledge and role instructions
- •Configured capabilities and authorised integrations
- •Defined boundaries and permissions
- •Human handoff for exceptions
06Who is it for?
Teams that need social media work handled as a defined business responsibility.
07What does it connect to?
- •Business knowledge
- •Social media
- •Customer lookup
- •Lead capture
- •Human handoff
- •Authorised integrations
08What happens when AI needs a human?
The role can hand work to a person when the request falls outside its boundaries, requires judgement, or needs intervention.
09How does it scale?
Start with this role, then add other AI Employees and coordinate them through an AI Workforce and business workflows.
Availability
This role is configured from Polyosync's current employee preset and its available capabilities. Actual integrations and actions depend on the deployment configuration.