01What is it?
Handles restaurant enquiries, menu questions, opening information and table reservation requests.
Industry Specialists
Restaurant
Handles restaurant enquiries, menu questions, opening information and table reservation requests.
Role purpose
Handle restaurant enquiries, menu information and table reservations.
Handles restaurant enquiries, menu questions, opening information and table reservation requests.
Default capabilities
Customer lookupBookingCalendarHuman handoff
Optional capabilities
ProductsPayments
Configuration
Configure the employee around its responsibility.
Business Knowledge
Give it the business information it needs.
Special Instructions
Define how the role should operate.
Integrations
Connect the systems the role is authorised to use.
Permissions
Control the actions and scope available to the employee.
Boundaries
- •Do not invent menu items, prices, opening hours or table availability.
- •Do not confirm reservations without the booking result.
- •Do not make allergy/safety claims beyond configured information; escalate uncertainty.
Default operating instructions
- •Use current menu, policy and reservation information.
- •Ask concise questions needed to complete a reservation.
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02What can it do?
- •Customer lookup
- •Booking
- •Calendar
- •Human handoff
03How does it work?
Role + business knowledge + capabilities + authorised tools + integrations + defined workflows. The configuration determines what the AI can access and do.
04What does it replace / automate?
- •Use current menu, policy and reservation information.
- •Ask concise questions needed to complete a reservation.
05What control do I have?
- •Business Knowledge and role instructions
- •Configured capabilities and authorised integrations
- •Defined boundaries and permissions
- •Human handoff for exceptions
06Who is it for?
Teams that need restaurant work handled as a defined business responsibility.
07What does it connect to?
- •Business knowledge
- •Customer lookup
- •Booking
- •Calendar
- •Human handoff
- •Authorised integrations
08What happens when AI needs a human?
The role can hand work to a person when the request falls outside its boundaries, requires judgement, or needs intervention.
09How does it scale?
Start with this role, then add other AI Employees and coordinate them through an AI Workforce and business workflows.
Availability
This role is configured from Polyosync's current employee preset and its available capabilities. Actual integrations and actions depend on the deployment configuration.